Frequently Asked Questions
Frequently Asked Questions
📦 About Our Products
What are Power Phrase Universe cards?
Power Phrase Universe cards are beautifully designed affirmation and Social-Emotional Learning (SEL) card sets for kids, teens, and adults. Each set uses evidence-based language to build emotional intelligence, self-confidence, and resilience. They're available as instant digital downloads — you purchase, download, and print at home or at a print shop.
What age groups are these cards designed for?
We have card sets for everyone! Kids ages 4–7 (PILA Cards), Kids ages 8–10 (Boys Adventure, Boys SEL, Boys Tech & Science), Teens (Teenager's Toolbox), and Adults (Courage Affirmations, Lifestyle Daily Routine). Check our "Who It's For" menu to find the perfect set.
Are these cards used by therapists and educators?
Yes! Our cards are used by school counselors, therapists, psychologists, parents, and educators worldwide. Our PILA Cards are CASEL-aligned and are used in school SEL programs. See our For Schools page for more information.
💻 Digital Downloads
How does a digital download work?
It's simple! After completing your purchase, you'll receive an email with a download link. Click the link, download your PDF file, and you're ready to print. No waiting for shipping — you get instant access!
What format are the files in?
All our products are delivered as high-resolution PDF files, optimised for printing at home or at a professional print shop.
Can I print these at home?
Absolutely! Our files are designed for standard home printers. For best results, we recommend printing on cardstock (200–300gsm) for durability. You can also take the PDF to a local print shop like Officeworks, Kinkos, or Staples.
How many times can I print the cards?
For personal and classroom use, you may print the cards as many times as you need. Our licence allows printing for your household or single classroom. Please do not resell or distribute the digital files.
What if I lose my download link?
No problem! Check your original order confirmation email for your download link. If you're still having trouble, contact us at our contact page and we'll resend it promptly.
🛒 Orders & Payment
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
Is my payment information secure?
Absolutely. Our store is powered by Shopify, one of the world's most trusted e-commerce platforms, with 256-bit SSL encryption protecting all transactions.
Can I get a refund on a digital product?
Because digital products are delivered instantly and cannot be "returned," we generally do not offer refunds once a file has been downloaded. However, if there is a technical issue with your file or you were charged incorrectly, please contact us and we will make it right. See our Terms of Service for full details.
🏫 Schools & Bulk Orders
Do you offer school or bulk pricing?
Yes! We have special pricing and licensing for schools, school districts, and clinics. Visit our For Schools page or contact us to discuss your needs.
Are your products CASEL aligned?
Yes! Our PILA Cards and several other products are aligned with the CASEL framework for Social-Emotional Learning. See our CASEL Alignment & Clinical Brief for full details.
📬 Still Have Questions?
We'd love to help! Contact us here and we'll get back to you within 24 hours.